GoHighLevel's reputation tools send review requests by text and email, pull your Google and Facebook reviews into one place, and let you reply manually or with Reviews AI. Reviews AI is billed per response or included in an AI Employee plan. Used the right way, asking every customer and never filtering out unhappy ones, it's one of the fastest wins for local visibility.
Updated October 11, 2026
From signup to a running system, step by step.
Appointment reminder
Hi Jess, a reminder for your appointment tomorrow at 2:00 PM. Reply C to confirm or R to reschedule.
C
You're confirmed! See you tomorrow.
After the visit
⭐ Review request sent
Example: automated text follow-up
Online booking or a quick text conversation.
Confirm or reschedule with one reply.
Sent while the experience is fresh.
Brings them back before they drift.
HighLevel's published plan prices; usage (texts, calls, AI) is billed separately. Confirm current pricing at gohighlevel.com.
| Feature | What it does |
|---|---|
| Review requests | Sends a text or email asking for a review after a job, visit or closing |
| Automation trigger | Starts when an appointment is marked complete or a deal closes |
| Reviews inbox | Shows Google and Facebook reviews in one place |
| Reviews AI | Drafts or posts replies in your tone (usage-billed or in an AI Employee plan) |
| Review widget | Displays your reviews on your website |
Pricing: confirm current Reviews AI rates on HighLevel AI Product Pricing.
Ask every customer. Sending only happy customers to Google and steering unhappy ones elsewhere breaks Google's policy.
The FTC's rule bans fake reviews, buying reviews and suppressing negative ones.
Short, specific, professional replies, including to critical ones.
Don't confirm someone was a client or patient in a public reply if your industry restricts it.
Yes: review requests, a reviews inbox for Google and Facebook, replies and a website review widget.
It's billed per AI response or included in an AI Employee plan. Check HighLevel's AI pricing page for current rates.
No. That's review gating, and it violates Google's policy. Ask every customer.
Yes, with Reviews AI, or you can approve drafts first.