Med spa clients often reach out at night or from Instagram, and they book with whoever responds first. An AI receptionist answers calls, texts and messages around the clock, books consultations, fills last-minute cancellations from your waitlist and follows up with people who asked about a treatment but didn't book.
Updated October 11, 2026
This is what a fast, automated response looks like from the customer's side.
📱 Instagram DM · 9:05 PM
Hi! How much is a consultation for facials?
Hi! Consultations are free. Would you like to come in Saturday at 11 or Monday at 5?
Saturday please
You're booked! I'll send a short intake form.
✓ Consultation booked
Example: automated text follow-up
From a form, call, ad, chat or text, day or night.
A text goes out right away, so they don't call your competitor.
A planned sequence that stops the moment they reply or book.
They pick a time, get reminders, and show up.
How we set up the follow-up systems we build. Your settings can differ.
| Situation | What the AI receptionist does |
|---|---|
| Asks about a treatment or price range | Answers from your approved information and offers a consultation |
| Wants to book | Books a consultation or appointment on the right provider's calendar |
| Last-minute cancellation | Offers the slot to your waitlist |
| Medical or eligibility questions | Routes to a licensed provider; the AI gives no medical advice |
| Didn't book after asking | Sends a polite follow-up sequence |
| After a visit | Sends care instructions you approve and a review request |
Treatment eligibility, risks and results questions go to a licensed provider.
Avoid promising results or using before-and-after claims you can't support.
If messages include health information, confirm your software's HIPAA support and a signed BAA.
Text clients who opted in, with an easy opt-out.
This page is general information, not medical or legal advice.
On a free call, we'll map your calls and show you what we'd automate first and what stays with your team.
No obligation. If we can help, we'll explain the plan and the investment.
Yes, consultations and treatments on the right provider calendars.
Yes, when your social accounts are connected to the same inbox.
No. Clinical and eligibility questions go to a licensed provider.
Yes, by offering open slots to your waitlist.