Property management phones never stop: tenants with maintenance issues, prospects asking about vacancies, owners checking in. An AI receptionist answers every call and text, logs maintenance requests, routes true emergencies to your on-call tech and books showings for prospects, so nothing slips through after hours.
Updated October 11, 2026
This is what a fast, automated response looks like from the customer's side.
💬 Text · 11:40 PM
Water is leaking under my kitchen sink, unit 4B
Thanks for letting us know. Please turn off the valve under the sink if you can. I'm alerting our on-call tech now.
Done, valve is off
Thank you. A tech will call you within the hour.
✓ Emergency routed to on-call
Example: automated text follow-up
From a form, call, ad, chat or text, day or night.
A text goes out right away, so they don't call your competitor.
A planned sequence that stops the moment they reply or book.
They pick a time, get reminders, and show up.
How we set up the follow-up systems we build. Your settings can differ.
| Situation | What the AI receptionist does |
|---|---|
| Tenant reports a maintenance issue | Collects unit, issue and photos, and logs the request |
| Emergency (water leak, no heat, gas smell) | Follows your emergency script and alerts the on-call contact; tells callers to contact 911 or the gas company when safety is at risk |
| Prospect asks about a vacancy | Answers from current listing details and books a showing |
| Rent or lease questions | Answers from your approved policies or routes to staff |
| Owner calls | Takes a message for the property manager |
| After-hours lockout | Follows your lockout policy |
Give every prospect the same information and process. Never steer, screen or describe who should live somewhere.
Safety first: gas, fire and medical emergencies go to 911 or the utility, then to your team.
Load your actual pet, deposit and application policies so answers match.
Text tenants and prospects who agreed to texts, with an easy opt-out.
This page is general information, not legal advice. Follow federal, state and local fair housing laws.
On a free call, we'll map your calls and show you what we'd automate first and what stays with your team.
No obligation. If we can help, we'll explain the plan and the investment.
Yes. It logs requests with details and routes emergencies to your on-call contact.
Yes, on the calendars and properties you set.
When set up correctly, it gives every caller the same information and never steers or screens by protected characteristics.
Yes, 24/7, which is when many maintenance emergencies happen.